Returns & Exchanges

At ALV, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the unworn items with original tags still attached into the original packaging to ensure they are protected during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from our portal, print it out, and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund or exchange is processed.